Privacy policy

Last updated: April 8 2026

This Privacy Policy explains how Vanuno ("the Site", "we", "us", or "our") manages your personal data. We outline how we collect, use, and share your information when you browse our collections, use our services, or make a purchase from vanuno.com, as well as during any other communication you may have with us.

In the context of this Privacy Policy, "you" and "your" refer to you as the user of our Services. We process all personal data in strict compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your information is handled with the highest standards of security and transparency.

Geographical Scope of Our Services

Vanuno offers its products and services to customers within Australia. Orders and deliveries are only possible within Australia. If you access our website from outside Australia, please note that our services are not intended for users outside Australia. Orders placed from abroad cannot be processed.

1. Information We Collect

When you visit our website or place an order, we may collect the following personal data:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
IP address
Device and browser information
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Provide shipping and delivery services
Communicate with you about your order
Provide customer support
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations

We only process your data where we have a lawful basis under the Privacy Act 1988, such as contract fulfillment, legal obligations, or legitimate interests.

3. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

Payment providers (to process payments securely)
Shipping and courier companies (to deliver your order)
IT and website service providers
Analytics and advertising partners (such as Google)

All third parties are required to handle your data securely and in accordance with data protection laws.

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure the website functions properly
Improve user experience
Analyse website traffic
Support marketing and advertising (including Google services)

You can control or disable cookies through your browser settings.

5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill your order
Comply with legal and tax obligations
Resolve disputes

When data is no longer required, it is securely deleted.

6. Your Rights (Privacy Act 1988)

Under Australian privacy law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Make a complaint to the Office of the Australian Information Commissioner (OAIC)
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Payments are processed securely via encrypted systems. We do not store full payment details.

8. International Data Transfers

Some of our service providers may process data outside Australia.

When this occurs, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses
Data protection agreements

We take reasonable steps to ensure overseas recipients handle your data in a manner consistent with the Australian Privacy Principles.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Shop Name: Vanuno
Address: 9 Bromley Rd, London, E10 7AD, United Kingdom

E-mail: info@vanuno.com
Phone: +447537131995
Contact form: Contact page

Customer Service Opening Hours (AEST)
Monday - Friday: 09:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM